Our Returns Policy
We want all of our clients to love our products and offer the following returns policy. Please contact us via email if you consider returning a Finkbass product, but keep in mind the following conditions:
Non-Faulty Returns: If for any reason you change your mind about a product then we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:
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The product has to be unopened, unused and undamaged to qualify.
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The product must be returned before we can issue any refunds.
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The price of the return postage is paid by the client.
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The refund given will be for the price paid for the product and does not include shipping.
Faulty Returns: If you receive a product which you think is faulty or develops a fault within 60 days of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:
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The product fault must be reported within 60 days of receipt of the product.
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The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
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If we require the product returned then we will pay for the return shipping.
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We will either replace with free shipping or refund the amount paid for the product plus the shipping charge for the product.